From a1ebfb3226783239b83dac1987f5f24044d4c66a Mon Sep 17 00:00:00 2001
From: LoRd_MuldeR <mulder2@gmx.de>
Date: Sat, 27 Dec 2014 21:24:15 +0100
Subject: [PATCH] Manual: Extended the Anti-Virus Notes.

---
 doc/Manual.html | 18 ++++++++++++------
 doc/Manual.md   | 19 +++++++++++++++----
 2 files changed, 27 insertions(+), 10 deletions(-)

diff --git a/doc/Manual.html b/doc/Manual.html
index 388eec05..07677f81 100644
--- a/doc/Manual.html
+++ b/doc/Manual.html
@@ -41,7 +41,8 @@
 </ul></li>
 <li><a href="#anti-virus-notes"><span class="toc-section-number">3</span> Anti-Virus Notes</a><ul>
 <li><a href="#reporting-false-positives"><span class="toc-section-number">3.1</span> Reporting False Positives</a></li>
-<li><a href="#anti-virus-conclusions"><span class="toc-section-number">3.2</span> Anti-Virus Conclusions</a></li>
+<li><a href="#performance-issues"><span class="toc-section-number">3.2</span> Performance Issues</a></li>
+<li><a href="#anti-virus-conclusions"><span class="toc-section-number">3.3</span> Anti-Virus Conclusions</a></li>
 </ul></li>
 <li><a href="#install-instructions"><span class="toc-section-number">4</span> Install Instructions</a><ul>
 <li><a href="#install-the-lamexp-software"><span class="toc-section-number">4.1</span> Install the LameXP Software</a><ul>
@@ -182,12 +183,17 @@ Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA  02110-1301, USA.<
 <h2 id="reporting-false-positives"><span class="header-section-number">3.1</span> Reporting False Positives</h2>
 <p>An important fact to consider is, that, for the developer of a legitimate application, it is <em>impossible</em> to know <strong>why</strong> a specific anti-virus software may be <em>misinterpreting</em> his or her application as malware. That is because anti-virus programs generally are <em>proprietary</em> (ClosedSource) software – anti-virus companies don <em>not</em> publish their source codes or reveal their algorithms. Moreover, a zillion of <em>different</em> anti-virus programs exist nowadays. For these reasons, the application developer can <em>not</em> know what is going on &quot;behind the scenes&quot; in a particular anti-virus software. Consequently, any assumptions on the reasons that are causing the <a href="http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives"><strong>false positive</strong></a> would be nothing but pure speculation! Even worse, anti-virus software is updated frequently, so the reasons why the anti-virus software is <em>misinterpreting</em> the application as malware may change constantly!</p>
 <p>At this point, it should be clear that implementing <em>workarounds</em> for defective anti-virus software is <strong>not</strong> a viable option for application developers. Instead, since the <a href="http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives"><strong>false positive</strong></a> is an error (bug) in the particular <em>anti-virus software</em>, it can be fixed <em>only</em> by the developer of the anti-virus software. Therefore, it is important that <em>you</em>, the (paying) customer of the anti-virus company, contact the support team of the anti-virus company and report the problem to them! Most anti-virus companies provide ways to report <em>false positives</em> in a standardized way, e.g. by means of a <a href="http://en.wikipedia.org/wiki/Form_%28HTML%29">webform</a>. However, it is <em>not</em> possible to list them all here. So please refer to the anti-virus developer's web-site. Also, when reporting <em>false positives</em>, please be self-confident: As a paying customer, you can demand that <em>false positives</em> get fixed in a timely manner. Otherwise, get your money back!</p>
-<h2 id="anti-virus-conclusions"><span class="header-section-number">3.2</span> Anti-Virus Conclusions</h2>
+<h2 id="performance-issues"><span class="header-section-number">3.2</span> Performance Issues</h2>
+<p>During the <em>startup procedure</em>, the LameXP software has to perform a number of <em>file-system</em> operations. This can take a few moments. However, the startup procedure should <strong>never</strong> take longer than <em>approximately</em> 5 seconds. Even on our test system – Windows 7 running on an <em>ancient</em> Intel Core2 processor with 4 GB of RAM – the startup procedure takes only about 1.5 seconds. And that is with the &quot;real-time protection&quot; of Microsoft Security Essentials (MSE) enabled! If we disable the MSE &quot;real-time protection&quot; feature, the startup procedure takes less than 0.5 seconds. <em>Unfortunately</em>, it has been brought to our attention, that some other anti-virus products may <em>slow down</em> the startup procedure significantly! Startup delays of up to 20 seconds have been reported by users, which corresponds to a slow down factor of <strong>40×</strong> – caused by the anti-virus software!</p>
+<p>Consequently, if you think that LameXP is starting up &quot;slow&quot; on your machine, we recommend to <em>temporarily</em> <strong>disable</strong> or <strong>uninstall</strong> your current anti-virus software. If your anti-virus software has a so-called &quot;real-time protection&quot; or &quot;guard&quot; feature, please be sure to <em>deactivate</em> that feature too! As soon as the anti-virus software has been <em>neutralized</em> and <strong>no</strong> longer affects legitimate applications, please try launching the LameXP software again. If it turns out that the startup procedure of LameXP has become significantly <em>faster</em> when the anti-virus software is <strong>not</strong> interfering, then you know one thing for sure: It is the <em>anti-virus software</em> that was causing the slow down! Please recognize that <em>we</em> can <strong>not</strong> fix this kind of problems. Instead, since the problem is actually a <em>defect</em> of the anti-virus software, please report the problem to the developer of the <em>anti-virus software</em>!</p>
+<p>For reporting <em>performance issues</em>, please refer to anti-virus developer's web-site. Also, when reporting <em>performance issues</em>, please be self-confident: As a paying customer, you can demand that <em>performance issues</em> get fixed in a timely manner. Otherwise, get your money back!</p>
+<h2 id="anti-virus-conclusions"><span class="header-section-number">3.3</span> Anti-Virus Conclusions</h2>
+<p>The <strong>code of conduct</strong> regarding problems and annoyances related to so-called &quot;anti-virus&quot; software:</p>
 <ul>
-<li><p>IN CASE YOU HAVE A CONFIRMED INFECTION, RE-DOWNLOAD THE FILE FROM ONE OF THE <em>OFFICIAL</em> MIRRORS!</p></li>
-<li><p>DO NOT SEND US VIRUS REPORTS, UNLESS YOU HAVE VERIFIED THE INFECTION WITH MULTIPLE ANTI-VIRUS ENGINES!</p></li>
-<li><p>PLEASE REPORT &quot;FALSE POSITIVES&quot; TO THE DEVELOPER OF YOUR ANTI-VIRUS SOFTWARE. WE CANNOT FIX THEM!</p></li>
-<li><p>THERE ARE PLENTY OF ANTI-VIRUS PROGRAMS TO CHOOSE FROM. YOU DON'T NEED TO STICK WITH A NEUROTIC ONE!</p></li>
+<li><p>If your anti-virus software raises an &quot;alarm&quot; or &quot;warning&quot; while trying to launch the LameXP software or the LameXP setup program, please don't panic and take this with a grain of salt!</p></li>
+<li><p>Unless the alleged &quot;malware infection&quot; has been confirmed by <strong>multiple</strong> <a href="http://www.virustotal.com/"><em>different</em></a> anti-virus engines, this almost certainly is a <a href="http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives"><strong>false positive</strong></a> and thus can be ignored safely 😊</p></li>
+<li><p>In the extremely rare case that you actually have a <em>confirmed</em> malware infection, please try re-downloading the LameXP software from one of the <strong>official</strong> mirrors first, <em>before</em> you send us any reports!</p></li>
+<li><p>If you encounter any <a href="http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives"><strong>false positives</strong></a>, please report these problems to the developer of the <em>defective</em> anti-virus software. <em>We</em> are <strong>not</strong> responsible for this problem and thus <em>we</em> can <strong>not</strong> fix it!</p></li>
 </ul>
 <h1 id="install-instructions"><span class="header-section-number">4</span> Install Instructions</h1>
 <p>This chapter explains how to install the LameXP software on your computer. If LameXP has already been installed on your computer, you may skip this chapter.</p>
diff --git a/doc/Manual.md b/doc/Manual.md
index 9fc65846..0cde0b13 100644
--- a/doc/Manual.md
+++ b/doc/Manual.md
@@ -139,15 +139,26 @@ An important fact to consider is, that, for the developer of a legitimate applic
 At this point, it should be clear that implementing *workarounds* for defective anti-virus software is **not** a viable option for application developers. Instead, since the [**false positive**](http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives) is an error (bug) in the particular *anti-virus software*, it can be fixed *only* by the developer of the anti-virus software. Therefore, it is important that *you*, the (paying) customer of the anti-virus company, contact the support team of the anti-virus company and report the problem to them! Most anti-virus companies provide ways to report *false positives* in a standardized way, e.g. by means of a [webform](http://en.wikipedia.org/wiki/Form_%28HTML%29). However, it is *not* possible to list them all here. So please refer to the anti-virus developer's web-site. Also, when reporting *false positives*, please be self-confident: As a paying customer, you can demand that *false positives* get fixed in a timely manner. Otherwise, get your money back!
 
 
+## Performance Issues ##
+
+During the *startup procedure*, the LameXP software has to perform a number of *file-system* operations. This can take a few moments. However, the startup procedure should **never** take longer than *approximately* 5 seconds. Even on our test system &ndash; Windows 7 running on an *ancient* Intel Core2 processor with 4 GB of RAM &ndash; the startup procedure takes only about 1.5 seconds. And that is with the "real-time protection" of Microsoft Security Essentials (MSE) enabled! If we disable the MSE "real-time protection" feature, the startup procedure takes less than 0.5 seconds. *Unfortunately*, it has been brought to our attention, that some other anti-virus products may *slow down* the startup procedure significantly! Startup delays of up to 20 seconds have been reported by users, which corresponds to a slow down factor of **40&#xd7;** &ndash; caused by the anti-virus software!
+
+Consequently, if you think that LameXP is starting up "slow" on your machine, we recommend to *temporarily* **disable** or **uninstall** your current anti-virus software. If your anti-virus software has a so-called "real-time protection" or "guard" feature, please be sure to *deactivate* that feature too! As soon as the anti-virus software has been *neutralized* and **no** longer affects legitimate applications, please try launching the LameXP software again. If it turns out that the startup procedure of LameXP has become significantly *faster* when the anti-virus software is **not** interfering, then you know one thing for sure: It is the *anti-virus software* that was causing the slow down! Please recognize that *we* can **not** fix this kind of problems. Instead, since the problem is actually a *defect* of the anti-virus software, please report the problem to the developer of the *anti-virus software*!
+
+For reporting *performance issues*, please refer to anti-virus developer's web-site. Also, when reporting *performance issues*, please be self-confident: As a paying customer, you can demand that *performance issues* get fixed in a timely manner. Otherwise, get your money back!
+
+
 ## Anti-Virus Conclusions ##
 
-* IN CASE YOU HAVE A CONFIRMED INFECTION, RE-DOWNLOAD THE FILE FROM ONE OF THE *OFFICIAL* MIRRORS!
+The **code of conduct** regarding problems and annoyances related to so-called "anti-virus" software:
 
-* DO NOT SEND US VIRUS REPORTS, UNLESS YOU HAVE VERIFIED THE INFECTION WITH MULTIPLE ANTI-VIRUS ENGINES!
+* If your anti-virus software raises an "alarm" or "warning" while trying to launch the LameXP software or the LameXP setup program, please don't panic and take this with a grain of salt!
 
-* PLEASE REPORT "FALSE POSITIVES" TO THE DEVELOPER OF YOUR ANTI-VIRUS SOFTWARE. WE CANNOT FIX THEM!
+* Unless the alleged "malware infection" has been confirmed by **multiple** [*different*](http://www.virustotal.com/) anti-virus engines, this almost certainly is a [**false positive**](http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives) and thus can be ignored safely &#x1f60a;
 
-* THERE ARE PLENTY OF ANTI-VIRUS PROGRAMS TO CHOOSE FROM. YOU DON'T NEED TO STICK WITH A NEUROTIC ONE!
+* In the extremely rare case that you actually have a *confirmed* malware infection, please try re-downloading the LameXP software from one of the **official** mirrors first, *before* you send us any reports!
+
+* If you encounter any [**false positives**](http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives), please report these problems to the developer of the *defective* anti-virus software. *We* are **not** responsible for this problem and thus *we* can **not** fix it!