An important fact to consider is, that, for the developer of a legitimate application, it is impossible to know why a specific anti-virus software may be misinterpreting his or her application as malware. That is because anti-virus programs generally are proprietary (ClosedSource) software – anti-virus companies don not publish their source codes or reveal their algorithms. Moreover, a zillion of different anti-virus programs exist nowadays. For these reasons, the application developer can not know what is going on "behind the scenes" in a particular anti-virus software. Consequently, any assumptions on the reasons that are causing the false positive would be nothing but pure speculation! Even worse, anti-virus software is updated frequently, so the reasons why the anti-virus software is misinterpreting the application as malware may change constantly!
At this point, it should be clear that implementing workarounds for defective anti-virus software is not a viable option for application developers. Instead, since the false positive is an error (bug) in the particular anti-virus software, it can be fixed only by the developer of the anti-virus software. Therefore, it is important that you, the (paying) customer of the anti-virus company, contact the support team of the anti-virus company and report the problem to them! Most anti-virus companies provide ways to report false positives in a standardized way, e.g. by means of a webform. However, it is not possible to list them all here. So please refer to the anti-virus developer's web-site. Also, when reporting false positives, please be self-confident: As a paying customer, you can demand that false positives get fixed in a timely manner. Otherwise, get your money back!
-During the startup procedure, the LameXP software has to perform a number of file-system operations. This can take a few moments. However, the startup procedure should never take longer than approximately 5 seconds. Even on our test system – Windows 7 running on an ancient Intel Core2 processor with 4 GB of RAM – the startup procedure takes only about 1.5 seconds. And that is with the "real-time protection" of Microsoft Security Essentials (MSE) enabled! If we disable the MSE "real-time protection" feature, the startup procedure takes less than 0.5 seconds. Unfortunately, it has been brought to our attention, that some other anti-virus products may slow down the startup procedure significantly! Startup delays of up to 20 seconds have been reported by users, which corresponds to a slow down factor of 40× – caused by the anti-virus software!
+Consequently, if you think that LameXP is starting up "slow" on your machine, we recommend to temporarily disable or uninstall your current anti-virus software. If your anti-virus software has a so-called "real-time protection" or "guard" feature, please be sure to deactivate that feature too! As soon as the anti-virus software has been neutralized and no longer affects legitimate applications, please try launching the LameXP software again. If it turns out that the startup procedure of LameXP has become significantly faster when the anti-virus software is not interfering, then you know one thing for sure: It is the anti-virus software that was causing the slow down! Please recognize that we can not fix this kind of problems. Instead, since the problem is actually a defect of the anti-virus software, please report the problem to the developer of the anti-virus software!
+For reporting performance issues, please refer to anti-virus developer's web-site. Also, when reporting performance issues, please be self-confident: As a paying customer, you can demand that performance issues get fixed in a timely manner. Otherwise, get your money back!
+The code of conduct regarding problems and annoyances related to so-called "anti-virus" software:
IN CASE YOU HAVE A CONFIRMED INFECTION, RE-DOWNLOAD THE FILE FROM ONE OF THE OFFICIAL MIRRORS!
DO NOT SEND US VIRUS REPORTS, UNLESS YOU HAVE VERIFIED THE INFECTION WITH MULTIPLE ANTI-VIRUS ENGINES!
PLEASE REPORT "FALSE POSITIVES" TO THE DEVELOPER OF YOUR ANTI-VIRUS SOFTWARE. WE CANNOT FIX THEM!
THERE ARE PLENTY OF ANTI-VIRUS PROGRAMS TO CHOOSE FROM. YOU DON'T NEED TO STICK WITH A NEUROTIC ONE!
If your anti-virus software raises an "alarm" or "warning" while trying to launch the LameXP software or the LameXP setup program, please don't panic and take this with a grain of salt!
Unless the alleged "malware infection" has been confirmed by multiple different anti-virus engines, this almost certainly is a false positive and thus can be ignored safely 😊
In the extremely rare case that you actually have a confirmed malware infection, please try re-downloading the LameXP software from one of the official mirrors first, before you send us any reports!
If you encounter any false positives, please report these problems to the developer of the defective anti-virus software. We are not responsible for this problem and thus we can not fix it!
This chapter explains how to install the LameXP software on your computer. If LameXP has already been installed on your computer, you may skip this chapter.
diff --git a/doc/Manual.md b/doc/Manual.md index 9fc65846..0cde0b13 100644 --- a/doc/Manual.md +++ b/doc/Manual.md @@ -139,15 +139,26 @@ An important fact to consider is, that, for the developer of a legitimate applic At this point, it should be clear that implementing *workarounds* for defective anti-virus software is **not** a viable option for application developers. Instead, since the [**false positive**](http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives) is an error (bug) in the particular *anti-virus software*, it can be fixed *only* by the developer of the anti-virus software. Therefore, it is important that *you*, the (paying) customer of the anti-virus company, contact the support team of the anti-virus company and report the problem to them! Most anti-virus companies provide ways to report *false positives* in a standardized way, e.g. by means of a [webform](http://en.wikipedia.org/wiki/Form_%28HTML%29). However, it is *not* possible to list them all here. So please refer to the anti-virus developer's web-site. Also, when reporting *false positives*, please be self-confident: As a paying customer, you can demand that *false positives* get fixed in a timely manner. Otherwise, get your money back! +## Performance Issues ## + +During the *startup procedure*, the LameXP software has to perform a number of *file-system* operations. This can take a few moments. However, the startup procedure should **never** take longer than *approximately* 5 seconds. Even on our test system – Windows 7 running on an *ancient* Intel Core2 processor with 4 GB of RAM – the startup procedure takes only about 1.5 seconds. And that is with the "real-time protection" of Microsoft Security Essentials (MSE) enabled! If we disable the MSE "real-time protection" feature, the startup procedure takes less than 0.5 seconds. *Unfortunately*, it has been brought to our attention, that some other anti-virus products may *slow down* the startup procedure significantly! Startup delays of up to 20 seconds have been reported by users, which corresponds to a slow down factor of **40×** – caused by the anti-virus software! + +Consequently, if you think that LameXP is starting up "slow" on your machine, we recommend to *temporarily* **disable** or **uninstall** your current anti-virus software. If your anti-virus software has a so-called "real-time protection" or "guard" feature, please be sure to *deactivate* that feature too! As soon as the anti-virus software has been *neutralized* and **no** longer affects legitimate applications, please try launching the LameXP software again. If it turns out that the startup procedure of LameXP has become significantly *faster* when the anti-virus software is **not** interfering, then you know one thing for sure: It is the *anti-virus software* that was causing the slow down! Please recognize that *we* can **not** fix this kind of problems. Instead, since the problem is actually a *defect* of the anti-virus software, please report the problem to the developer of the *anti-virus software*! + +For reporting *performance issues*, please refer to anti-virus developer's web-site. Also, when reporting *performance issues*, please be self-confident: As a paying customer, you can demand that *performance issues* get fixed in a timely manner. Otherwise, get your money back! + + ## Anti-Virus Conclusions ## -* IN CASE YOU HAVE A CONFIRMED INFECTION, RE-DOWNLOAD THE FILE FROM ONE OF THE *OFFICIAL* MIRRORS! +The **code of conduct** regarding problems and annoyances related to so-called "anti-virus" software: -* DO NOT SEND US VIRUS REPORTS, UNLESS YOU HAVE VERIFIED THE INFECTION WITH MULTIPLE ANTI-VIRUS ENGINES! +* If your anti-virus software raises an "alarm" or "warning" while trying to launch the LameXP software or the LameXP setup program, please don't panic and take this with a grain of salt! -* PLEASE REPORT "FALSE POSITIVES" TO THE DEVELOPER OF YOUR ANTI-VIRUS SOFTWARE. WE CANNOT FIX THEM! +* Unless the alleged "malware infection" has been confirmed by **multiple** [*different*](http://www.virustotal.com/) anti-virus engines, this almost certainly is a [**false positive**](http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives) and thus can be ignored safely 😊 -* THERE ARE PLENTY OF ANTI-VIRUS PROGRAMS TO CHOOSE FROM. YOU DON'T NEED TO STICK WITH A NEUROTIC ONE! +* In the extremely rare case that you actually have a *confirmed* malware infection, please try re-downloading the LameXP software from one of the **official** mirrors first, *before* you send us any reports! + +* If you encounter any [**false positives**](http://en.wikipedia.org/wiki/Antivirus_software#Problems_caused_by_false_positives), please report these problems to the developer of the *defective* anti-virus software. *We* are **not** responsible for this problem and thus *we* can **not** fix it!